Frequently Asked Questions
What Time Will My Castle Be Delivered?
Off -peak season we will deliver your castle between 8am and 10am. During busier periods we deliver between 7am and 11am.
When Will My Castle Be Collected?
We start pickups at 5pm and usually finish by 7pm. If your garden is secure you can have overnight hire for a small fee.
I'm Hiring a Hall and Have Specific Times for Drop off and Collection, is this ok?
Normally this is fine although if you have specific times it is best to call to arrange and we will do our best to accommodate your request at no extra charge.
How Do I Pay?
Private hires taking place in gardens are cash on delivery to the driver. All bookings with a value over £150 require a booking fee which is taken from the balance owing. All bookings at venues and valued over £200 must be paid for 14 days prior to the booking date. Bookings fees and balances are payable as cash or by debit card over the phone.
What If It's Raining?
If it's raining there is no charge for cancellation on the day. If it is forecast to clear up later we can still deliver. If it rains for any part of your day we cannot give refunds as we have no control over the weather. We will always ring to discuss options.
What If It's Windy?
Current guidelines issued by the health and safety executive advice for best practice states that if wind or gusts are expected to exceed 23mph then inflatables should not be used. If upon arrival it is deemed by staff unsafe to erect a bouncy castle then delivery will not happen and there will be no charge. The decision to cancel any booking is not taken lightly and Bounce Around will always put childrens safety before profit. It is better to have a disappointed child than an injured or worse case scenario a fatality happening at your party.